Support

Sign-in, password and authenticator problems

Contact your supervisor or your HR department. They can give you a new code, by text message or in person.

There is no self-service reset by email. The app does not use your email address.

Problems with the app

Email support@matrixtimecard.com. Tell us your phone model, the app version and what happened.

Never send your password or an authenticator code.

Your data

• Read what we collect and why in the privacy policy.
• Ask for your account to be deleted on the Delete account page, or in the app.

Common questions

• Why does the app need my location?

  To punch. The app reads your location at each punch, only while the app is open, to confirm that you are at the job site. It does not track you between punches. If location is off, you cannot punch.

• Why does the app use my camera?

  For the face check at each punch, which confirms that you are the person punching. Face detection runs on your phone. You set up the face check once, after the consent screen.

• Can I punch without a signal?

  Yes. The app saves offline punches on your phone and sends them when you are back online. An offline punch takes a photo so that your supervisor can review it.

• I have a new phone. What do I do?

  Install the app on the new phone and sign in with your employee number. If you need a new code, ask your supervisor or your HR department.